Refund policy

Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please note that there will be a 10% restocking fee for returns. We only accept returns on wax products (candles and wax melts). Returns are only accepted for eligible items in your most recent order. Defective, damaged, or incorrect items must still be reported within 7 days of delivery — please see the Damages and Issues section below.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To initiate a return or refund request, please email us at hello@sunshinescentscandleco.com with photos clearly showing the condition of the item. Photo documentation is required for all return and refund requests.

The customer is responsible for 100% of all return shipping costs. We do not provide return shipping labels and do not reimburse return shipping fees under any circumstances.

Please send your return to the following address: 7299 Rock Brook Dr, Jacksonville, FL 32222 US. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@sunshinescentscandleco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you by email once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact your bank or credit card company.