Shipping policy

Processing & Shipping Times - Orders are typically processed within 1-2 business days, and shipping takes 3-7 business days depending on carrier. 

Shipping Methods & Costs - $8.95 Flat Rate. Free shipping on orders over $150.

Packaging - Our products are carefully packaged to prevent damage during transit, as most products are fragile glass containers.

Geographic Coverage - Ship to lower 48 only.

Tracking Information - Sent via email once orders ship.

Seasonal Considerations - Important for candles! During extreme heat (summer months), candles may soften during transit but will reharden without affecting quality, or that you may delay shipping during heat waves.

Damaged/Lost Packages - Once your order has been shipped and marked Delivered by the carrier, we are no longer responsible for lost or stolen packages. 

Damaged Items - If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review and, if approved, issue a replacement or store credit.

Lost Packages - We are not responsible for shipments marked Delivered by the carrier but cannot be located. ONCE WE HAND SHIPMENT OFF TO THE CARRIER, we no longer have control of shipments. No refunds or replacements on lost packages.

Incorrect Address - Orders returned due to incorrect or incomplete address provided at checkout, are not eligible for a refund. A reshipping fee of $10 will apply.

Shipping Insurance (Optional but recommended) We highly recommend selecting shipping insurance at checkout for added protection against lost or stolen packages. 

By placing an order with SunShine Scents Candle Co, you are agreeing to this policy.